what do you have a question about?
- coupons + samples
- method as a company
- online shopping + shipping
- product availability
- product usage + packaging
- safety + allergies
- the definition of a specific term (biodegradable, surfactant, naturally derived)
- website, newsletter + people against dirty
coupons + samples
- Do you have any coupons or free samples?
- Who doesn’t love a little free method? The best way to receive the latest promotions and coupons from method is to sign up for our email newsletter. Click here to go to the sign up page. Simply enter your email address and you’ll start getting some sweet deals.
- Where can I find a list of your ingredients and colorants?
- You can find a comprehensive list of all our ingredients in the Greenskeeping section of our website. This includes the ingredient chemical name, plus an explanation about the ingredient’s use. You can also click this link: http://www.methodhome.com/ingredients
- Where can I find material safety data sheets (MSDS)?
- For specific MSDS forms, please contact our Advocate Response Department at firstname.lastname@example.org or (866) 9-method, and we will be happy to send you the appropriate sheets.
- Do you list your ingredients on your bottles?
- This has always been a tough one for us. Compromise our minimalist design or list our full ingredients on the back of every package? Well, our best critics (you) have spoken and overwhelmingly…ingredients it is.
All of our product pages on the web have ingredient listings, and we now also list ingredients on packaging labels. As always, method is naturally derived, non-toxic, biodegradeable and non-corrosive.
- Some of the ingredients have changed on your packaging. What gives?
- Because we believe in the value of transparency, we changed our product labeling to include the specific scientific names of our ingredients rather than general descriptions. Newer method ingredient lists will use terms like ‘decyl gluoside’, rather than ‘coconut oil-derived biodegradable surfactant’.
each ingredient in a method product has been rigorously assessed by the EPEA for health + environmental safety. we hope this change arms you with the ability to make more informed decisions about what you use on your body and in your home. you can find a comprehensive list of method ingredients on our ingredient page.
- Do your products ever expire?
- Eventually yes, all of our products have about a two and a half year shelf life before you’ll begin to see color and/or fragrance changes in the formula.
- I noticed method products received some not-so-great scores from the Environmental Working Group’s cleaning guide. What’s the deal?
- We were shocked to see grades of D and F assigned to many of our products, considering our commitment and innovation in developing effective, non-toxic products that are safe for the people, pets and the planet. The EWG ratings system, although noble in its effort to provide meaningful product safety ratings to shoppers, is incomplete and too broad, which results in misleading conclusions. We firmly believe in what the EWG wants to do. Where we don’t align is how they are going about it, from a scientific perspective.
We actively promote the transparent disclosure of ingredients, as you know from all the information we provide on our web site and on our product labels. We’re sorry if the EWG ratings guide left you feeling confused or concerned about any of our products. For more information on our EWG ratings, read our blog post.
A better indicator of our commitment to product safety and sustainability is our Cradle to Cradle® certification, which we consider to be the highest standard available and includes extensive measures for safety, toxicity and environmental impact. Learn more in the Greenskeeping section of our website.
- Does method make dye- or fragrance-free products?
- You’re in luck. Our gel hand wash, laundry detergent, and smarty dish dishwasher tablets are available free of dyes + perfumes. Look for them under the shop section of this website.
- Are method fragrances natural or synthetic?
- method fragrances contain both natural essential oils and synthetic components. At method, we work closely with our fragrance houses to develop innovative aromatic experiences that exceed the strict internal health and environmental standards we have for all of our ingredients. In the development of a fragrance, like any other component of a product, the materials must be healthy in all respects – for people and pets, for the homes in which they are used, and in the environment. Any material that is used in a method fragrance must meet this minimum to even be considered as a formulation component. Specifically, all fragrance materials must be shown to be non-irritating, non-toxic and non-allergenic, and must be fully biodegradable.
Our fragrance blends contain both essential oils from natural sources and complementary components that are man-made. The essential oils are selected to best capture the essence of natural scents, while the man-made materials are selected to deliver the broadest possible palette of aromas by enhancing or complementing the natural oils. Materials from either origin are healthy, environmentally friendly and have been responsibly produced.
To support our fragrance development process, method uses an independent environmental research institute (www.epea.com) to identify the optimal fragrance materials. Additionally, all of the fragrances that method has submitted to the US EPA’s Design for the Environment program have been approved as safe materials.
- Why does method use dyes in its products?
- At method, we think cleaning should be fun, not boring. We love colors, so we use dyes that are safe and environmentally friendly. We use FD&C and D&C approved dyes, comprised of both natural and synthetic components, which have been proven to be safe and effective.
We have chosen to use these particular dyes because they have been certified as non-toxic, non-carcinogenic and safe on surfaces. In products for use on surfaces other than skin, we use polymeric dyes, which produce the vivid colors found in method products. These dyes also reduce the potential for staining and/or discoloration of sensitive surfaces by encapsulating the colors (chromaphores) in a matrix, making them non-particulate.
To certify environmental and human safety, method uses an independent, third party testing partner, the EPEA (www.epea.com & www.braungart.com). Testing includes factors such as biodegradability and non-toxicity.
- What kind of dyes does method use?
- method uses FD&C and D&C approved dyes, comprised of both natural and synthetic components, which have been proven safe and effective. method’s independent 3rd party testing partner, EPEA (www.epea.com & www.braungart.com), has tested each method dye for environmental & human health safety, including factors such as biodegradability & non-toxicity.
We have chosen to use these particular dyes because they have been certified as non-toxic, non-carcinogenic and safe on surfaces. In products for use on surfaces other than skin, we use polymeric dyes, which produce the vivid colors found in method ‘s products. These dyes also reduce the potential for staining and/or discoloration of sensitive surfaces by encapsulating the colors (chromaphores) in a matrix, making them non-particulate. The problem with other colorants, including most natural dyes, is that they promote microbial growth in formulas, have trouble stabilizing (the result being that they fade more quickly) and are often more likely to stain surfaces.
- Is method organic?
- No, method products are not organic.
We find that there are other more relevant terms to describe healthy cleaning products, terms that directly address both the health and environmental benefits of using them. We formulate all of our products to be non-toxic and biodegradable. We use high percentages of naturally derived ingredients and ensure that they are sourced from preferred sources whenever possible. We find that focusing on these characteristics best describes the products’ traits, rather than focusing solely on the agricultural practices used to produce the ingredients.
- Do you use any GMOs in your products?
- Accounting for the source and production processes of method’s materials and ingredients is an important aspect of finding the best materials to use in our products, and to be able to fully account the effects of their production.
In this vein, method never sources GMO materials for its products, and can be confident that no GMO material makes its way into our finished products. In some instances, specifically assured GMO-free materials are impossible to find, for example in broad market commodities such as the corn used to make polylactic acid (PLA), a compostable bioplastic used in our O-mop sweeping cloths. We use materials like this without the specific assurance of GMO-free only if the upside of the usage outweighs the lack of knowledge. In the case of the PLA sweeping cloths, these are a great chance to change the game of how sweeping cloths are made from single use, disposable and synthetic materials to a renewable and compostable alternative, so the benefit outweighed the lack of assurance.
In instances such as this, the ideal solution is to obtain the specific assurances from smaller and well understood supplies. In palm and coconut oil for example (both typically non-GMO), we are working with smaller suppliers to find sources of each that can be used in the production of our surfactants. This is not to address a specific problem in the current supply, but to be able to better understand the full lifecycle implications of its production.
In the case of PLA and other possibly GMO-produced materials, we have the final assurance that the production methods used to process the materials will eliminate any active genetic material. This means that no GMOs will be present in the final products, and will thus not be distributed in the environment in their usage.
- Does method contain ammonia?
- No. We think ammonia is a dirty ingredient and do not use it in any of our products.
- Do method products contain casein?
- No, method products do not contain casein.
- Does method contain gluten?
- All of method’s products are 100% gluten-free and safe for those with Celiac Disease.
- Does method contain ethylene glycol butyl ether or EGBE?
- Absolutely not. method is EGBE-free.
- Does method contain phthalates?
- No. We specifically exclude phthalates from our formulas. We also choose packaging materials that do not contain phthalates. So you can be sure that none of these sneaky chemicals will find their way into your home from any of our products.
- Does method contain bleach?
- Absolutely not. There is no bleach or chlorine in any of our products. We think bleach is a dirty ingredient, and we’re totally against dirty.
- Does method make a bleach alternative?
- No, we have not yet found a bleach alternative product that meets our health and environmental standard. If you are looking for a non-toxic way to whiten your whites, try hydrogen peroxide.
- What’s your laundry detergent made out of?
- A whole mix of great stuff to get your clothes clean! Specifically, plant-based + biodegradable surfactant blend, corn-derived solvents, vegetable glycerin, enzyme blend, non-toxic solvent, biodegradable polyester, calcium chloride, biodegradable brightening agent, antioxidant, fragrance oil blend, purified water.
- Does method contain optical brighteners?
- Method uses a brightening agent in our laundry detergent to improve performance, particularly for white laundry. Our external materials review partner, EPEA, completed a comprehensive environmental and toxicological assessment of the ingredient (http://www.methodhome.com/behind-the-bottle/green-chemistry.aspx) and deemed it safe: non-toxic to people, not irritating to skin, not carcinogenic, not accumulative in the environment and biodegradable. The ingredient is made from synthetic materials, which is not preferable due to their lack of renewability, but since its safety is well established and use level is minimal (under 0.05%), we are confident using it until a renewable alternative is developed.
- Does method contain parabens?
- No. method doesn’t contain any parabens. They are on our Dirty Ingredients List and therefore are never considered as formulation ingredients.
- Does method contain triclosan?
- No, none of method’s products contain triclosan, which is on our Dirty Ingredients List and therefore would never be considered as a formulation ingredient.
- Does method contain sodium lauryl sulfate (SLS)?
- Yes, we do use this particular ingredient, which is derived from coconut oil and used for its lathering and efficacy properties, in a number of our products at minute levels.
There has been some controversy over SLS being carcinogenic. SLS is a safe ingredient and has not been classified as a known, probable or even suspected carcinogen by either the International Agency for Research on Cancer (www.iarc.fr) or the American Cancer Society (www.cancer.org). The ACS has actually gone so far as to issue a statement to this effect.
While the carcinogen concern is completely unfounded, SLS can in fact be a moderate skin and eye irritant when used in high concentrations and unbuffered. method only uses SLS in our formulations at sufficiently low concentrations so that any irritation concern is irrelevant.
When deciding to use Sodium Lauryl Sulfate in some of our formulations, method did a complete assessment of the environmental and health aspects of this ingredient, including tests for toxicity and biodegradability. This was done in cooperation with the EPEA, an independent environmental research institute led by Dr. Michael Braungart, author of the landmark text Cradle to Cradle. Their findings showed SLS to be altogether safe in its intended usage, non-toxic, non-carcinogenic and environmentally preferable.
- Does method contain cocamide DEA?
- method uses cocamide DEA in some of its products.
Some concerns regarding the health of cocamide DEA result from the possible formation of nitrosamines. These nitrosamines only result from the presence of an unreacted ingredient, DEA, used during the manufacturing process. method sources the highest quality cocamide DEA to eliminate the presence of the free DEA, and then tests its products at various stages to confirm that no nitrosamines are present.
Historical testing has shown that no detectable amount (under 50 parts per billion) has ever been found in method products
- Does method contain phosphates?
- Absolutely not. method is 100% phosphate-free.
- Does method contain any animal by-products?
- No, all method products are vegan and cruelty-free.
- Will you please give me more information on from where method sources its palm oil? I have heard that sourcing this material can have negative effects on orangutan habitats.
- Palm oil can no doubt have very negative effects in its sourcing. Deforestation, with the implied biodiversity losses, erosion, and loss of traditional existences is something we want to keep as far away as possible from our business, and source only ingredients from sustainable sources.
We are working to ensure the environmental quality of the palm that method sources in two ways. First, we are choosing to work only with suppliers that are part of the RSPO – the Roundtable for Sustainable Palm Oil – all of which have assurances of their plantations and practices not contributing to deforestation. Second, we are working to source a method stock of sustainably produced palm oil from a producer in the Americas, where we have much greater awareness of the production techniques than with oil coming from largely anonymous suppliers on the other side of the world. The palm oil (or palm kernel oil or coconut oil, depending on the application) that we’d source from the sustainable producer would then be used in a variety of method products.
- Does method contain nuts or nut oils?
- The only product that contains some natural almond oils is method bloq eternal optimist body lotion, which has been discontinued. method cleaning products do not contain nut oils, but a few of our cleaners do contain surfactants derived from coconut. It appears that even when ingested, coconut (and coconut oils) are less likely to cause a reaction. Check out the Food Allergy & Anaphylaxis site for more information.The good news is that we took nut allergies into account when formulating our fragrances, as well; therefore, the almond scent in the furniture and floor cleaners is derived from a synthetic oil. As always, if you have severe nut allergies, please check with a physician first.
- Is there a difference between the antibac kitchen and antibac bathroom cleaners?
- Yes, there are differences between the antibac kitchen and antibac bathroom sprays. The antibac bathroom spray contains more detergent and is optimized to target soap scum and hard water stains. The antibac kitchen cleaner is designed to cut through grease and grime. However, both of these products are effective at killing 99.9% of household germs on hard, non-porous surfaces and can be used in any room of the house.
- Why do the antibacterial cleaners only kill 99% of germs? Why not 100%?
- There is no way to scientifically measure for 100% efficacy of killing germs. The EPA regulates communication of this by limiting the claim to killing 99% of germs.
method as a company
- What is method’s mission statement?
- To inspire a happy and healthy home revolution.
- What is the relationship between method and Ecover?
- In September 2012, method and Ecover joined forces to create the world’s largest green cleaning company. While method was fully acquired by Ecover, the approach to integrate the brands is more like a merger – working collaboratively to create innovative and deeply sustainable green cleaning products.
- Can I buy method stock?
- Sorry. method is a privately held company with no specific or immediate plans to go public at this time.
- Is method a cool place to work?
- Um… yes (though it’s never this tidy).
(photo courtesy of Sharon Risedorph and Garcia + Francica Architecture/Design)
- Where can I see a full list of open careers and jobs at method?
- method is growing fast and we’re always looking for passionate, unique folks to join our team! Click here to see a list of all current openings.
- Is method environmentally friendly/green?
- Definitely. We have a whole group of formulators, engineers and scientists that keep method products their greenest. We call them our “greenskeepers.” They:
- assess all of the ingredients in our formulations to guarantee that they are good for the environment, completely healthy for people and pets and are sourced responsibly.
- ensure method’s final products are biodegradable, non-toxic and safe for river and marine life.
- conduct external testing based on international standards for biodegradability and non-toxicity of our products.
- constantly seek ways to make products with no compromises in environmental performance or efficacy.
If they can’t find a way to make a product work well and be healthy, we won’t make it. Period.
- Is method non-toxic?
- method cleaning products are ‘non-toxic’ under normal usage conditions, do not give off harmful vapors and are safe for use around children, pets and women who are pregnant. All ingredients in our cleaning products are carefully screened before consideration as a formulation ingredient to make sure they contribute to an effective cleaning process without presenting any possibility of harm to the user when used as directed.
- Where is method made?
- The vast majority of method’s product line is made here in the US. In some cases, we have not been able to find US makers of some innovative technologies and produce goods abroad in Germany, China, Canada and the UK.
- I want to know more about method’s labor practices overseas.
- method believes strongly in our culture of sustainability and seeks partners that share this vision and allow us to grow our positive environmental and social footprints.
We work with suppliers, partners and manufacturers in 7 countries and have key criteria for selecting which ones to work with, where they are located, and what practices must be met everywhere we work.
Our philosophies are taken from the Global Reporting Initiative and Fair Trade, which lay out standards for fair labor practices. ISO 14001 is another standard which we utilize in our approach specifically around waste, water and energy usage. We also have put in place an audit procedure with all of our overseas factories, where method representatives are free to drop in at any time to assess environmental and working conditions.
The decision to work with any partner is not taken lightly, whether they are located in the US, in China, in Mexico or in Germany. Our vision is to work with partners that allow us to maintain best practices on environmental practice and social justice, while benefiting from each partner’s particular strengths – be it their specific technical proficiencies, access to unique materials, expertise in domains we are entering, ability to deliver value on innovative products – and often a compelling mix of these factors.
Achieving this vision can be a challenge. Many people have legitimate concerns about human rights and environmental practices in some of the countries in which we have partners. China particularly has attracted great scrutiny over its record of human rights violations, notable episodes of lax product health standards, and a lack of appropriate environmental regulation. Our efforts are focused on these concerns and ensuring we can avoid them.
We have designed a process to ensure that our work in the various parts of the world strives to meet our vision of sustainable production. First and foremost, we believe in working with partners that understand our vision and have the flexibility to adapt to our frequently unconventional requests. Our process of identifying partners involves dialogue on their labor standards, environmental audits of their manufacturing processes, tracing the source of materials used in the process, and rigorous investigation of quality standards.
We evaluate the regions in which we produce goods, and are performing an environmental mapping of our supply chain where we seek to locate our production according to environmental sensitivities. For example, a more water intensive process would not be located in an area of constrained water supplies.
When we find the right partners, we work with them to improve on the priority criteria in our vendor sustainability survey. We see these relationships as the key avenue to improving the environmental and social practices in all of the areas of our business, and focus our efforts accordingly. For example, we have mapped out the pulping process for the bamboo fiber we are using in our new O-Mop boxes, and have found a supplier for the bamboo that specifies the region and plantations from which the bamboo comes, allowing us to ensure that it isn’t contributing to deforestation or other negative environmental implications. We have written into our contracts that we are permitted unannounced visits to the production facilities, and use these visits to perform internal audits to ensure that the agreed-upon labor standards and environmental standards are met.
By working with key partners to improve their environmental and social practices, we ensure that our production processes move to meet our vision for sustainable production, and crucially, also show these partners the business advantage in being able to incorporate environmental and social best practices, ultimately making them more attractive partners for other companies seeking their production capacity.
At method, we call ourselves people against dirty. That includes dirty labor practices, too.
- Is method tested on animals?
- Never. method is 100% cruelty-free, has never tested its products nor their ingredients on animals and does not endorse, request nor commission any animal testing on our behalf.
method works with our suppliers to ensure that no animal testing ever be done in the development of ingredients for our products. Some suppliers of the more commonly used ingredients in cleaning and personal care products have been in production for over 50 years, and have performed animal testing in this time. method does not solicit, endorse, nor encourage animal testing from its suppliers; however, we bare no effect on testing done prior to our existence. Given that the vast majority of regulatory agencies in the world have historically preferred animal testing to gauge the safety of materials, the number of possible ingredients that have been animal tested at some point in their history is huge.
method has a forward-looking approach to making animal testing obsolete. We obtain statements from our suppliers that no testing is done on our behalf, and have lobbied to gain acceptance for our non-animal product testing protocols from various regulatory agencies, consumers, and others. For our product safety testing we use in-vitro (non-animal), simulated skin and eye irritation tests, and have been successful in arguing that various federal and state agencies should accept these test methods in the place of animal test results.
These efforts were part of the reason PETA named our two co-founders, Adam Lowry and Eric Ryan, people of the year for 2006 for their leadership in cruelty-free business practices and gave method a ‘proggy’ award that same year.
- I am interested in doing a story on method. Who should I contact?
- We’re flattered! Please contact Katie Molinari, email@example.com for all press and media inquiries. She rocks.
- Will method provide a product donation for an upcoming event?
- We would love to review your donation request, please email us at firstname.lastname@example.org.
Keep in mind we are only able to respond to applicants that have been approved for product donations. We look forward to reviewing your request.
- Who can I contact about your website?
- Got input? We’d love to hear it. Found an error? Problem? Suggestion? That too. Please send any issues with our site to email@example.com and it will be forwarded to the appropriate contact.
- I thought Method didn’t believe that you had to ‘kill’ to be clean. Why the change with the antibacterial products?
- In the past, we were unwilling to develop or promote antibacterial cleaners because we had not yet found a technology that met our principles and strict ingredient standards. We are excited to offer a line of antibacterial cleaners that kill 99.9% of household germs utilizing a citric acid based technology.
- Why is method partnering with TerraCycle?
- Although our refill pouches yield great savings in the energy and resources needed to make them, they aren’t accepted at most US recyclers. this is where TerraCycle comes in. They are leaders in making products out of hard-to-recycle materials—a process known as up-cycling—and we’ve partnered with them to create a simple way for our refill pouches to avoid landfills.
- the DfE seal is no longer on your products, what’s the deal?
- Our surface cleaners no longer carry the DfE recognition mark. Most of our products are now certified to the Cradle to Cradle design standard. This certification is much broader – it reviews the formulation chemistry, packaging components, production methods and social impacts of each product. We feel that due to its depth and stringency, Cradle to Cradle is more representative of our product design process. You can find more info at c2ccertified.com. That said, we are still fans of the DfE program and support their work. Many of our products are still DfE recognized and our materials selection processes exceed the DfE standards.
online shopping + shipping
- I’m having trouble or ordering on your site.
- If you have trouble ordering online and would like to contact someone, please call our online partner, Soap.com, at 1-800-762-7123.
- Why am I getting an error message when I enter my credit card information?
- There are several reasons for problems with credit card transactions:
- Your card may have expired or reached its limit. Please check with your credit card provider if you are having issues using your card.
- There may be a transaction error either on our end or your bank’s. In this case, please try entering in your information again at a later time.
If you continue to have problems, you can contact someone to help by calling 1-800-762-7123
- Where is the confirmation email for my online order?
- There are a couple of reasons you may not have gotten a confirmation email: 1. Your confirmation email may have been captured in your spam filter. Check your spam folder to see if it could be there. 2. Your order might not have been completed. If you were not brought to a confirmation page upon completing your order, it’s likely that something happened that prevented your order from being completed. You’ll need to re-enter your order in this case. If you have reached a confirmation page and still did not recieve a confirmation email, you can check the status of your order here. If you would like to contact someone about the status of your order, please contact our online partner at 1-800-762-7123.
- How can I check the status of my online order?
- To check the status of your methodhome.com online order, please contact Soap.com at 1-800-762-7123.
- How do I cancel my online order?
- Since most orders ship out the following day, orders may only be cancelled the day they were placed. If you need to cancel your order please call 1-800-762-7123.
- How much does it cost to ship my order?
- Let’s face it, cleaning products are heavy. And shipping can be expensive. To help keep your shipping costs in line, we suggest placing more than one item in your cart, as many of our online retailers offer free shipping with a minimum order. For current shipping rates, visit Soap.com.
- Why is method more expensive to purchase online than at Target?
- methodhome.com sells its products online for the same price that can be found at many specialty and grocery stores. A large volume retailer such as Target can generally offer a lower price than most other retailers both online and offline.
- Is method available in Mexico?
- Yes. method is currently available in select Soriana stores.
- Is method available in Asia?
- Yes, method is currently available in Japan, Malaysia, Singapore, South Korea, and Taiwan.
- Is method available in South or Central America?
- Unfortunately, method is not yet available in South or Central America, and we do not ship our products internationally via methodhome.com.
- Is method available in Europe?
- Currently, method products are available in the UK, France, and Norway.
- Where can I find the best selection of method?
- There are a number of retailers that carry method, but the best places to find the most extensive collection of our line in the US are at Target, Lowes, Whole Foods, Bed, Bath & Beyond stores nationwide as well as online at methodhome.com. method is also sold throughout Canada and the UK. We have limited distribution in Australia as well. For a full listing of method retailers, see our store locator.
- Do the method antibacterial cleaning products meet Whole Foods’ standards?
- Yes, method antibacterial cleaning products are available through Whole Foods.
- What holiday products are you offering and where can I find them?
- You can find our current selection of holiday, limited edition and seasonal products here. They’re also available at select retailers in the US and Canada and through our online partners. As always, we recommend calling your local retailer to check if this product is available before making a special trip. Psst…you might want to stock up as our holiday items will only be available for a limited time.
product usage + packaging
- I cannot get my hand wash pump to work. Help.
- Our hand wash pumps are a bit different than others on the market in that they do not lift up and release. For best results, first ensure that the dispenser is screwed on tightly to the bottle (otherwise the nozzle will simply spin), turn the nozzle clockwise and then press down to dispense.
- Do I need to rinse the counters after using method?
- No. method spray cleaners and wipes are non-toxic and safe for food prep surfaces. No rinsing required.>> see method all purpose cleaners
- Have you guys ever thought about refills?
- Fantastic question! Right now we offer refill sizes of our most quickly used products – the daily shower cleaner, daily granite cleaner, French lavender all-purpose cleaner, laundry detergent, dish soap, glass + surface cleaner, and gel and foaming hand wash. We are hoping to introduce more and more of these as our product line grows and develops and as retailers begin carrying them.
- Are the method cleaning wipes compostable?
- Yes! method’s cleaning wipes were designed to be composted. Feel free to dispose of them in your municipal compost bin or in your home compost pile, although it is expected that they will take longer to degrade in home composting piles.
- Can I use method HE-compatible laundry detergent for my standard washer?
- Have at it. Our HE compatible laundry detergent was formulated to be used effectively in both standard and high efficiency (HE) machines. You can use the same dosing for both types. >> learn more about method HE compatible laundry detergent
- Can method laundry detergent be used with fabric softener and dryer sheets? What about stain sticks or sprays?
- Our new method® Laundry Detergent with Smart Clean® Technology will work effectively, if followed by traditional in-wash softener in a rinse cycle (don’t add softener to your wash step, please). It will also work fine with dryer sheets.
- Is your laundry detergent bottle recyclable?
- Yes, the bottle is recyclable (#2, HDPE) and while the pump and the shrink sleeve label are made from recyclable materials, these materials are not currently accepted in most US recycling systems.
- How is it that such a little bit of your laundry detergent works?
- We redesigned laundry detergent so it works in a whole new way. Getting your clothes clean requires cleaning agents (aka surfactants). Surfactants bond to dirt and stains in the wash, lifting them up to be carried away by water.
Traditional detergent’s cleaning agents are on the inside and water is on the outside.
- for these cleaning agents to work, they have to break open to release the surfactants
- this requires agitation and time… and is a little hit-or-miss… not all surfactants break through which means you use (and waste) more detergent than you really need
Our SmartClean Technology™ formula is designed to be inside-out with cleaning agents outside, water inside.
- this allows cleaning agents to get to work right away – once released into the wash, they’re like magnets immediately drawn to dirt and stains, so there’s less agitation and time required for contact
- and unlike traditional detergent, more of our cleaning agents are used, that’s why you can use so much less and still get a great clean!
- Can you relock down the squirter on your laundry detergent?
- Yes! Press the pump all the way down. While down, turn the nozzle to the right (clockwise) until the nozzle stops (~ 1.5 times). The pump should stay locked down. (Note: be aware you will end up dispensing some product in the process.)
- How do you open and start the pump on your laundry detergent?
- Grasp the bottle. Turn the squirt nozzle on the pump top counter-clockwise (looking from the top) one turn. It should pop up to be ready for use. It will take 2 or 3 pump strokes to prime (that’s engineering speak for product flowing and ready to use).
- How do I get all of the product out? I’m having trouble getting my dispenser to empty all the way.
- Align squirt nozzle to pickup tube at the bottom of the package (look for pink dot) so it will reach the bottom of the liquid when you get to the end of the product (tilt bottle, as needed).
- Are the refill pouches recyclable?
- Great question! We put a lot of thought into this packaging, so we’re glad to see it getting some attention.
First off: this pouch design is not recyclable in US recycling systems, although it is in some other countries in the world. It may seem counterintuitive that a non-recyclable package is more eco-friendly, which is the reason we thought about this option for so long.
An ecological impact calculation was performed on several packaging options by a Swiss company (Migros) that makes food products. It concluded that the pouch had one seventh the ecological impact than an equivalent-volume PET bottle even if this bottle was assumed to be recycled 80% of the time. Given that US recycling rates are far lower than this, the degree of favorability is even higher. The reason for this is that the packaging weight of the pouch is drastically lower than for the PET bottle, with the result that all of the material, water, air and energy inputs in the production, manufacturing process, transportation, usage and retail are scaled down significantly for the pouch.
The pouch is the resoundingly preferable packaging option; however, it is clearly not perfect. The ideal solution would be a version of the pouch that is recyclable. method is currently pursuing this option and hopes to eventually replace the current pouch.
- How do I take apart my omop?
- Unfortunately, once assembled, the omop is not designed to be taken apart. The mop head does flip up, though, which makes it easier to store in small spaces.
- Can I buy method in bulk or industrial sizes?
- Currently, we do not have bulk/industrial sizes nor an efficient business-to-business system for wholesale. You can pull our products from a number of wholesale retailers. If you would like a list of wholesalers where you can purchase our products by the case please email firstname.lastname@example.org and indicate where in the country your business is. If you prefer to order in smaller amounts, check out Amazon.com. There you can order some our products – like our all purpose cleaner and hand wash – by the case. We’re also carried by UNFI, so if you’re a member, please check out their catalog for our items. You can also buy individual product on Soap.com or methodhome.com. In the meantime, thank you so much for your interest in method. We’re actively working to provide better wholesale options for our consumers in the future.
- Is the squirt + mop floor care safe for laminate flooring?
- Yes. You can use both the method all floor and wood floor care products safely on laminate without worry of damage.
>> visit method floor care
- Will the method Antibac line replace method’s non-disinfecting cleaners?
- No, method’s new antibac line will not replace our non-disinfecting cleaners. Antibac is a line of specialty cleaners, and we recommend using these products for cleaning high-contact surfaces, such as on toilets and sinks. We recognize that some people prefer not to use antibacterial cleaners in the home, and we will continue to offer a variety of product formulas, fragrances and packaging to suit a wide variety of cleaning needs.
method Antibac kills germs on surfaces including:
- High contact areas (door knobs, sink, faucets, toilets, garbage cans, etc.)
- Kitchens, counters and appliances
- Children’s toys, high chairs, changing tables as well as in day care facilities
- Are antibac cleaners better than non-antibac?
- We don’t believe that one type of cleaner is better than the other. The benefit of using our antibac cleaners on high-contact surfaces is that they kill germs you can’t see – household germs, including those that cause the common cold (rhinovirus and Influenza A).
- Do method antibacterial cleaners kill bacteria on contact, or does the product have to sit on the surface for a while? Is this the same as for the traditional disinfectant?
- There are specific contact times for sanitizing and disinfecting. Follow the label instructions to use.
To disinfect: Wet the surface. Leave for 10 minutes. Allow to air dry.
To sanitize: Wet the surface. Leave for 5 minutes. Allow to air dry.
Wet the surface. Leave wet for 10 minutes. Allow to air dry.
Yes, this is similar to traditional disinfecting products. Each product has specified use instructions and contact time to kill specific microorganisms.
- Can leaving method antibacterial cleaners sitting on counters (granite, stainless, etc.) do any damage i.e. discoloration? Does it strip any polish/finish?
- As with any cleaning product, you should always test in an inconspicuous place first. These products are designed to be used on hard, non-porous surfaces. Some surfaces, such as granite, wood and certain types of tile are porous in nature. If you do have these types of surfaces, be sure they are effectively sealed prior to use.
- Which method products does TerraCycle accept?
- Our hand wash refill pouch, foaming hand wash refill pouch, dish soap refill pouch, laundry detergent refill pouch, smarty dish pouch, and all triggers and pumps are accepted.
- What will TerraCycle make with method’s refill pouches?
- TerraCycle can make a variety of products, including shopping bags, plastic fabrics for use in backpacks and even textiles, and plastic lumber for use in playgrounds.
- How can I send my pouch to TerraCycle?
- Two ways. First, you can look on terracycle.net to find drop-off locations near you. Or you can sign up to form a brigade of your own to collect waste. Visit http://terracycle.net/brigades/96-Method-Refill-Brigade?locale=en-US for more information.
- Wait, what’s a TerraCycle brigade?
- A brigade is what TerraCycle calls the fundraising groups that collect waste to raise money, for example for schools and charities. you can form a brigade by organizing a drop-off location for registered waste materials (like method’s refill pouches!), and then sending them in to TerraCycle (who pay the shipping costs). You can sign up at http://terracycle.net/brigades/96-Method-Refill-Brigade?locale=en-US
- How does the TerraCycle fundraising process work?
- For every method pouch you return to TerraCycle, $0.02 is paid to the school or charity of your choice. This is paid twice a year, in June and December. So far, TerraCycle has given nearly $2 million to schools and charities.
- Why aren’t other method packages accepted by TerraCycle?
- Other method packages are designed to be compatible with conventional municipal recycling systems, so you can recycle those as usual.
- Where can I find the TerraCycle products made from method refill pouches?
- To start, you can find them on http://terracycle.net. There you will also find a list of retailers selling them.
- Can I use method dilutable cleaner as a refill for my method all-purpose spray cleaner or use it in another spray cleaner bottle?
- Sorry, but no. method dilutable cleaner should not be used as a method spray cleaner refill. It is formulated to create solutions for immediate use, rather than long-term usage in a spray bottle. When you have a lot of surface cleaning to do, make a solution of method dilutable cleaner, following the instructions on the bottle, to clean household surfaces such as finished wood cabinets, Formica, laminates, and metal surfaces.
- Can I use method dilutable cleaner directly on stains without diluting?
- Yes, method dilutable cleaner can be used full strength to clean heavy soils. The cleaner is very powerful in its undiluted state; therefore, caution should be taken to ensure it does not remain on the surface for too long, and that you rinse the area after use. Also, be careful that you do not scrub too hard with the sponge or cloth when using the undiluted product to protect surfaces.
safety + allergies
- How do method antibacterial products disinfect/sanitize?
- Our antibacterial cleaners utilize citric acid to break down the structure of germs.
Follow the label instructions to use.
To disinfect: Wet the surface. Leave for 10 minutes. Allow to air dry.
To sanitize: Wet the surface. Leave for 30 seconds. Allow to air dry.
Wet the surface. Leave wet for 10 minutes. Allow to air dry.
- Is method safe to use around pets?
- method is safe to use around pets and on surfaces with which your animal may come in contact. method is not dangerous if it comes in contact with pets’ skin or fur but you should wipe excess amounts off the skin or fur with water. If swallowed by a pet, offer your animal a healthy serving of milk or water to dilute and call your veterinarian or the Animal Poison Control Center immediately. You can reach Animal Poison Control Center’s 24-hour hotline at (888) 426-4435.
- Are method’s products safe for septic tanks?
- Yes, all method products are safe for septic tanks, as all of the ingredients are readily biodegradable. method contains no phosphates, hydrocarbons or other septic-problem chemicals.
- Is the method bathroom tub + tile cleaner safe on acrylic or fiberglass?
- Yes, method’s bathroom tub + tile cleaner is in fact safe to use on acrylic and/or fiberglass as directed on the labels.
As with all of our cleaners, the tub + tile spray is naturally derived, non-toxic and non-corrosive, meaning it will not damage, dry out or corrode common household surfaces. As a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.
- Is the method daily shower cleaner safe on granite or marble?
- Yes, method’s daily shower cleaner is safe to use on granite and/or marble, provided that the stones are sealed.
As with all of our cleaners, the shower spray is naturally derived, non-toxic and non-corrosive, meaning it will not damage, dry out or corrode common household surfaces. As a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.
- Is the method bathroom tub + tile cleaner safe on stone surfaces?
- method bathroom tub + tile cleaner is safe on granite, limestone, marble, and any other stone, provided that the stone is sealed. It is also safe on acrylic, glass and fiberglass. As always, each surface is different, so please test method in an inconspicuous area first.
- Is method safe for people with allergies?
- Method is generally a good option for people with allergies and chemical sensitivities, although everyone’s chemistry varies.
If you have chemical sensitivities, we recommend testing a very small amount of method first before using the product throughout your home. You may also be interested in trying method’s fragrance-free hand wash, laundry detergent and dishwashing tablets.
- Is method safe for people with asthma?
- method does not give off harmful vapors and should not cause or heighten the effects of asthma. If you are sensitive to fragrances, we strongly recommend testing a small amount of method before use.
- Is method safe to use around children?
- Yes. Surfaces cleaned with method, including high chairs and/or bathtubs, are absolutely safe for contact by children. method does not leave behind any toxic or harmful fumes or residues, as it does not contain hazardous ingredients.
Like all cleaning formulas, method should not be ingested. Prolonged exposure to the skin may cause minor irritation and should simply be washed off with water. If method gets in the eyes, it may cause slight irritation, which should be treated by flushing the eyes thoroughly with water. If one of our products is swallowed, simply dilute with a glass of milk or water and consult your doctor. If one of our ultra concentrated products, such as method laundry detergent, fabric softener or dilutable cleaner, is swallowed, dilute with a glass of milk or water and call your doctor or a poison control center immediately.
For further questions, please contact the American Association of Poison Control Centers at (800) 222-1222.
- What is the possibility of your antibac line creating “superbugs” or antimicrobial resistance?
- The active ingredient in Antibac, citric acid, is widespread in nature and used in folk-medicine and cooking for thousands of years and there is no evidence that bacteria have become resistant. We are not aware of any information that suggests that citric acid is associated with the rise of antimicrobial resistance. Most experts believe that the emergence of antibiotic resistant superbugs is the result of the overuse of the antibiotics through over prescribing and as animal feed additives.
- Do method antibacterial cleaning products work against H1N1 flu (Swine Flu)?
- The EPA recognizes that products currently registered to kill Influenza A virus are effective against the 2009 H1N1 flu strain. Method antibacterial cleaning products kill 99.9% of the Influenza A virus. Additional information is available on the EPA website http://www.epa.gov/oppad001/influenza-disinfectants.html
- Is method safe to ingest?
- Like all cleaning formulas, method should not be ingested. If one of our products is swallowed, drink a glass of milk or water and consult your doctor. If one of our ultra concentrated products, such as method laundry detergent, fabric softener or dilutable cleaner, is swallowed, dilute with a glass of milk or water and call your doctor or a poison control center immediately.
You can contact American Association of Poison Control Centers at (800) 222-1222.
the definition of a specific term (biodegradable, surfactant, naturally derived)
- What does method mean when it says “natural”?
- All method products contain natural ingredients. When you see the word “natural” on a method label, it means that 100% of its functional cleaning ingredients – things like soaps, detergents, solvents and enzymes – are either found in nature or derived from natural sources.
- What is a “surfactant”?
- Surfactants are a category of compounds that are quite simply plain old soap. These are compounds that can dissolve organic materials (like grease, oils, dirt, etc) into water, and allow them to be taken away from dishes, surfaces, laundry, etc. They are the workhorse compounds that make cleaning products work. Yay surfactants!
- What does “HE” mean?
- “HE” means high efficiency. It denotes a type of laundry machine that uses less water than standard washers. HE machines are typically side-loading (as opposed to top-loading), and have sealed doors.
method HE-compatible laundry detergents can be used in either standard or HE machines.
- What does “naturally derived” mean?
- The term “naturally derived” can refer to both formulations and individual ingredients. For ingredients, it means that the main part of the ingredient came from a natural source, and was then converted to its useful form. For overall products, it means that these are composed in the vast majority of naturally derived ingredients.
- What is EGBE?
- Good question! Ethylene glycol butyl ether, or EGBE, is an ingredient found in many commonly purchased household cleaners. It has no color and acts as a degreaser. There are some studies that show links between exposure to this chemical and fertility problems.
While some companies believe that your potential for hazard is only experienced by the length of time you are exposed to EGBE, method believes in not exposing you to the chemical at all. All of our products are EBGE-free.
- What does method mean when it says “biodegradable”?
- A material that can biodegrade is one that will break down in the environment. In the presence of water, air, and microbes, materials that biodegrade are converted into elements typically found in nature. We select of cleaning ingredients to meet the intenationally recognized OECD biodegradation testing standards.
- What does method mean when it says “non-toxic”?
- “Non-toxic” can describe an ingredient or an entire formula. It is used for a formula when all of the ingredients meet a certain level of non-toxicity, or when the modeled sum of all of the ingredient toxicities is less toxic than a widely accepted threshold for safety. To assess the toxicity of our formulations, we use data from suppliers, as well as simulated skin and eye tests. We never test on animals.
- What does method mean when it says “compostable”?
- Ok. Put on your science cap. Here goes:
Compostability is the breakdown of organic materials into usable compost. The key factors for defining compostability are the rate and completion of degradation of the materials, and the quality of the resulting compost. Compostable materials are accepted by municipal compost collection systems, along with food and green waste like lawn trimmings. Method’s compostable products, such as our wipes, can be composted under industrial compost systems. In backyard compost systems, they will take longer to break down. Municipal compost facilities don’t exist everywhere – if they aren’t available in your area, ask why not!
- What is the difference between sanitizing and disinfecting?
- Disinfecting offers a higher level of killing than sanitizing. The EPA has developed test methods for sanitizing and disinfecting. Both are relevant and important measurements of a product’s efficacy when used in the home. These test methods are very different in how they measure the effectiveness of a product to kill microorganisms.