I’ve used vinegar since the 70′s for this, long before I ever heard of Method. Rinse agents like Jet Dry were invented for this problem, it’s not a new problem that only happens with Method. If white film will send you back to Cascade or other hazardous brands of chemicals, you’ve consumed too many chemicals already, your brain isn’t working properly.

Why doesn’t Method add citric acid or something to keep this from happening? You’d have to check with them to be sure, but my first thought is why add something to the product that will increase the price that apparently not everyone needs. But, then my other thinking is perhaps it doesn’t work if it’s mixed in with the dish soap, just because some chemical products have a chemical that works when mixed in, doesn’t mean a natural product will.

If you have a problem with a product, contact the company. Any reputable company, like Method, would be happy to hear of any problems you are having so they can assist you and/or improve their product.

Finally, this is a great product, works well.

For those getting a white, chalky residue, try using a hotter cycle. When we wash on hot, our dishes come out sparkling.

OK, WITH citric acid my dishes are once again sparkling clean. But my question, to other buyers and the METHOD people, WHY should i have to buy a 2nd product to make the Method Smartys work? WHY couldn’t Method realize that there would be hard water homes and have added the two spoonfuls of citric acid to the Smarty tablet themselves?

I don’t consider this a solution to the problem. I bought the citric acid because I didn’t want to be stuck with a bag-full of Smartys that were useless. So this will let me use them up without having gross dishes. But I won’t be buying more, unless they greatly improve the formula.